Privacy Policy

Royal Haramain Travels (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, enquire about our services, or book Hajj and Umrah travel packages.

By using our website or providing your information to us, you agree to the practices described in this policy. If you do not agree, please refrain from using our services or contact us with any questions before proceeding.

We may collect the following types of information depending on how you interact with us:

• Identity and contact details: name, email address, phone number, postal address, and passport information required for visa processing.
• Booking and travel details: preferred travel dates, package selections, number of travellers, accommodation preferences, and special requirements.
• Technical data: IP address, browser type, device information, and usage data collected through cookies and similar technologies when you browse our website.
• Communications: records of enquiries, emails, phone calls, and messages sent through our contact forms.

We use your personal data to provide and improve our travel services, including processing enquiries, preparing quotations, managing bookings, coordinating visas and accommodation, and communicating important travel updates.

We may also use your information to send relevant service information, respond to support requests, comply with legal obligations, prevent fraud, and analyse website usage to improve user experience. We will not sell your personal data to third parties.

To fulfil your travel arrangements, we may share necessary information with trusted partners such as airlines, hotels, visa agents, ground transport providers, and insurance partners. These parties are required to handle your data securely and only for the purposes related to your booking.

We may also disclose information where required by law, regulation, or court order, or to protect the rights, property, or safety of Royal Haramain Travels, our customers, or others.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including satisfying legal, accounting, and reporting requirements related to travel bookings and visa documentation.

When data is no longer required, we take reasonable steps to delete or anonymise it securely.

Depending on your location, you may have rights to access, correct, update, or delete your personal data, restrict or object to certain processing, and request a copy of the information we hold about you.

To exercise these rights or withdraw consent for marketing communications, please contact us using the details below. We will respond within a reasonable timeframe in accordance with applicable law.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

If you have questions about this Privacy Policy or how we handle your data, please contact Royal Haramain Travels at info@royalharamian.com or call +1 (971) 342-4243.